Air North Does It Again

How I wish the world was filled with airline service that compares to that of Air North‘s. Whether you’re in the air, at the ticket counter, or on the telephone, the service provided by Air North is always outstanding. If you have a problem, a question, or a concern, it’s just a matter of picking up the phone and voilà! Whatever needs fixin’ gets fixed.

Before I go on, let me assure you that I have no affiliation with them or any of their employees.

Yesterday, I spent a good part of the afternoon trying to arrange travel to attend my brother’s wedding in northern Ontario. After trying to book the “other” airline’s portion of the flight online a couple of times and getting a message that, “Your request cannot be processed at this time. Please try again,” I decided to call their reservations centre. They would not (or in their words, could not) match the price I had on my screen, despite the fact that the online system wasn’t letting me book the darn thing. They even admitted that, yes, the online system at their end was down. The lower online price was due to my opting to travel without checked-in luggage.

While on the phone, their online system came up again, but of course, the price of the selected flights was now higher. I was in a catch-22 situation. If I booked through the web, I pay much more than my initial quote; if I stay on the phone and let them book it, they can’t give me the initial discount. Regardless of my choice, I was still paying more. GGggrrrr!!! In the end, I decided to book a different day altogether to avoid paying the higher cost.

Coming back to Air North’s service, according to the reservations page on their site, they will do their best to match other prices, and they came through for me. I could go on and on about many instances where they came through, but I think what sums it up is that they have common sense! The people who work there have common sense! How’s that for a first in customer service? If you have a request or a concern, ask yourself if it’s reasonable or if the issue is a matter of common sense. If the answer to either question is yes, then it’s a matter of making one phone call and, voilà, everything’s taken care of.

Please feel free to post your comments about your positive experiences with Air North, because as far as I’m concerned, they deserve it!

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3 Comments

  1. May 4, 2007 at 9:59 am

    My family only flies Air North for all the reasons stated above. If we are heading east we book Air North to the provinces, spend a few days in Van, Edmonton or Calgary doing shopping then take WestJet or the like to our destination. I loath Air Canada.

    I picked up friends the other night who flew in on AC from Vancouver. AC had lost one piece of their luggage. How the hell do you lose luggage on a direct flight? Idiots.

  2. May 4, 2007 at 9:16 pm

    I got rid of my Aerogold VISA and am in the process of using up my points (not that they’ll get you very far when you can never even use the short-haul points to get to Edmonton or Vancouver). It would take an awful lot to get me to pay to fly with Air Canada again, and even more to fly willingly. You can find my experience at the URL above.

    Air North has yet to let me down. I’ve always been super-impressed by their customer service because (as you so astutely noted) the employees use their common sense.

  3. May 23, 2007 at 6:28 pm

    The Edge of the Web: I try to avoid Air Canada as much as possible too, except that when I visit my family in northern Ontario, by the time I get there, it would be three airlines later and about $300-400 on top of the $1400 I’m already paying. So unless I’m headed to a large centre (in which case I take WestJet), then I end up on A/C once I’m out of the territory.

    Michael: Air North’s service really is refreshing. Thanks for your comments.

    Carole


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